This is the worst building company in the world.
Never ever use this Company, that's my advice. I sought a quote
for renovating my bathroom with this company in late
January/early February 2017 and having liaised with the owner,
I agreed to have the work done. I ordered all the relevant
materials as agreed, in advance of the work commencing.
I met the manager appointed by the owner as well as the
builder - a week in advance of the start date - the day after the
early May Bank Holiday 2017 - where I made very clear what
I wanted - in line with the agreed quoted designs etc - all within building regulations. Nothing
fundamentally was changing - the positioning of the toilet,
sink/wash basin and bath would remain in the same place -
the major addition being a heated towel rail. On the first day,
I showed the manager and builder where to shut off the water
etc, and specifically asked if they had any more questions.
None they replied. Then I get an urgent phone call a couple of
hours later asking where the water is to be shut off and that it
was leaking etc. This is before the builder managed to shut
off the water supply that serves other properties nearby by
shutting off the external water supply. The neighbours were
unsurprisingly not impressed. Anyway, the building work
started and moved slowly and I began to get progress updates
from the builder via the manager. In a nutshell, the work was
completed much later than agreed; I had a long snagging list
where, due to my pressing the manager, some items were
remedied be it many weeks later on. However, a couple of
items still remain unresolved to this day. All the above issues
were due to poor workmanship - nothing to do with the high
quality products I bought. I should also mention that the taps
to both the bath and wash basins were fitted on wrongly -
hot on the right and cold on the left as you face them -
apparently this is okay, says the manager. I pointed to the
UK household norm and the manager eventually agreed.
The new door to the bathroom which I paid a few hundred
pounds was incorrectly positioned and kept scraping the
floor - it took four visits to remedy this by sawing off the door
and replacing the hinges - the manager was still in denial and
said it wasn't poor workmanship but poor product, which he
incidentally purchased himself. What also compounded
matters was the builder helped himself to my food and drinks
without permission and also stayed in the property overnight
on the sofa(with my duvet) without my permission, as I found
out to my horror early one morning when I went to the
property to pick up some items and see a progress check.
My hot water switch in airing cupboard and front door lock
was damaged unnecessarily - be it later replaced. The location
of the heated towel rail and isolation switch to the shower
remain an issue. Also when you consider the extra money I
paid to have the floor to the bathroom re-laid/reinforced, the
general work has not been great. Given the quantum of wall
and floor tiles I bought (well in excess of the bathroom area), I
expected to be able to take some of the tile packs back to the
retailer for refund(which they agreed), but these appear to
have been removed from my property - and rather
inconveniently the builder was fired from the company in the
immediate aftermath of my job, so I was unable to get any
answers as to where my missing tiles were. I am talking about
at least a dozen packs of tiles that should have been left over
at a conservative estimate, this is even after fully taking into
account tiles being needed to be cut to fit all types of spaces
in the bathroom floor and walls. The shocking thing is that
this Company is FMB registered and when I asked the FMB to
detail what procedures they had in place to ensure that FMB
accredited companies maintained FMB standards, in terms
of work quality and behaviours. They have failed to respond
to my query of over 6 months - must be embarrassed by their
poor standard of governance. The Owner also refused to
engage in dialogue to remedy the issues. He refused to reply
to the Conciliators emails and phone calls, only choosing to
sign the document at the end. The owner also doesn't deny
that that there was a huge snagging list and that his building
manager, Robert, had to return numerous times to fix their
mistakes. the owner also doesn't deny that thefts took place
from my property. The owner states that he emailed me to
resolve after I contacted the FMB to complain. The FMB
advised me to not to respond to the Owner and let
reconciliation deal with his email. This is the worst building
company in the world - never ever use it. Incidentally, the fact
that I settled my invoice doesn't mean that the problems don''tt
exist - I always settle invoices at earliest opportunity. Also the Dispute resolution officer from the firm the FMB appointed refused
to visit the site of the property to ascertain my two main areas complaints
- nor accept pictures. so the whole process was flawed.