Wouldn't help. Said they didn't have the experience and didn't need the extra work. Could have asked me when I needed the work to be done (unless they are busy for the rest of their lives?) or advised of an alternative firm, but no! It actually gave me a laugh - how not to run a business!
Really inventive design solutions, excellent service and communication.
Very professional service and we are extremely happy with the design they came up with. Have had a lot of compliments from visitors about the design!