Its always difficult to find an honest review, this definitely is one.
Its been almost 1 year since our pool was completed. We are still incredibly proud of the result. We would highly recommend Xterior for their product, and their customer service.
Dealing with companies in Dubai can be an absolute chore. Xterior first provided us with an amazing concept video that looks exactly like the end result, Xterior started on time, kept the job site very tidy throughout the entire construction, came in on budget, and finished on schedule, as promised.
Here comes the honesty. Every job of this scale has problems. And we certainly were no exception. However Xterior's response to those issues has been fantastic. During the initial settling in and teething problems, a representative was always available to help.
6 months in we developed what I would call a major problem, a leak somewhere in the system. Xterior swiftly dispatched someone to diagnose the problem, and then a team to come and fix it. No one wants these problems, but on the rare occasion that they do happen, its good to know the post installation follow up service is there.
Congratulations to Bart and the team on a truly outstanding company.
Thank you Bart for all you advice and recommendation. Bart the owner was kind enough to get me connected to someone within the his own industry. He spared his valuable time to understand my requirements. My project has already started with another contractor but the Bart was kind enough to help me source the right person for the remainder of my job. I hope one day will be able to work Xterior as are a fantastic team.